FAQs

I smell propane what do I do?

Click on the Safety Tab for more details. 

Do you deliver to my area?

We deliver to most cities in Ontario. Click on the  Delivery Area tab to see if we deliver to your city. The delivery window within our delivery area is 2-5 business days. 

Do I need to be home for delivery? 

No, the driver will exchange your empty cylinder with a full one in the same spot. If you require a special delivery location let customer service know when you receive your delivery date. 

I don't have an empty cylinder to exchange. Can you still deliver to me? 

Yes, if you don't have an empty cylinder to exchange add propane and a cylinder to your order. A driver will then deliver you a full propane cylinder without picking up an empty one. 

Can I exchange a tank that I purchased from another provider? 

Yes, we exchange all competitors tanks as long as they are in good condition. 

Can you connect/disconnect the propane cylinder? 

No, we are not able to connect or disconnect tanks. 

What does Never Run Out Mean? 

We pride ourselves on delivering to our customers so you never have to Run Out to the store, or Run Out of propane. In order to never Run Out of propane you will need a full spare cylinder as back up. When your 1 tank empties, put your spare cylinder on, then place an order with us to exchange your empty cylinder for a full one.  

I forgot to leave my tank out. What should I do? 

Give us a call and reschedule a driver to stop by to pick up the empty cylinder. If you order an exchange and don't leave your tank out you will be charged for the cylinder. 

Do you only deliver to residential customers? 

No, we deliver to gas stations, campgrounds, chip trucks, festivals, manufacturing, transportation, commercial and industrial customers. If you are using a propane cylinder we want to deliver it to you.